Published editions, with modular expansion as you grow.
Choose the operating scope that fits your team — not simply the lowest per-user price. Pricing shown is per user, per month, billed annually; your signed quote or order form governs final commercial terms.
Five editions, five-user minimum, billed annually.
- Escalations & RMA
- FAQ knowledge base
- Customer portal access
- Documents
- Accounts, contacts & opportunities
- Quotes & samples
- Call reports & activity
- Basic dashboards
- Everything in Small Business
- Forecasts & annual operating plan
- Campaigns & leads
- Key account plans
- Reporting & analytics
- Partner portal
- POS & distributor inventory
- Debit management
- Design registration
- Everything in Standard & Distribution
- Production planning
- Commissions & contracts
- Custom applications
- Priority support
All commercial terms are confirmed in your current quote or order form.
Expand as your operating footprint grows.
| Item | Price | Notes |
|---|---|---|
| Additional modules | $5–$20 / module / user / mo | Priced by module scope and complexity |
| Partner portal | $20 / partner user / mo | Representative & distributor access |
| Customer portal | 10 users included per internal user (up to 150) | Additional users at $3 / user / mo |
| Limited users | $20 / user / mo | Read-only or single-module access |
| Custom applications | $5 / user / mo | Process-specific extensions |
| API calls | $0.10 / call | 10% of monthly license fee applied as credits |
| Professional services | Time and materials | Implementation, integration, and training |
Response and resolution targets by priority.
Response times vary by priority level and edition. Enterprise includes 24×7 coverage with a 2-hour P1 response target.
| Priority | Response target | Resolution target |
|---|---|---|
| P1 — production down | 2–4 business hours (2 hours, 24×7, on Enterprise) | Same business day to 24 hours on Enterprise |
| P2 — significant impact | 4–8 business hours | Up to 9 business days on lower tiers |
| P3 — general question | 1 business day | Scheduled with regular release or update cycle |
Pricing questions we hear most often.
Which modules are included in each edition?
Every edition includes a defined module set matched to its focus — for example, Distribution includes the channel and POS modules, while Standard focuses on core sales, marketing, and planning. We'll confirm the exact module list against your requirements before you sign.
Can we add modules that aren't included in our edition?
Yes. Any module can be added on a per-user basis, so you can start with the closest-fit edition and expand as new processes come online.
How does customer portal pricing work?
Customer portal access is bundled at 10 external users per internal (licensed) user, up to a maximum of 150 external users. Additional external users beyond that are billed separately at a low per-user rate.
What counts as a limited user?
A limited user is someone who only needs read-only access or a single module — for example, an executive who views dashboards but doesn't enter data.
How is professional services billed?
Implementation, integration, and custom configuration work is billed time and materials, scoped and estimated during your implementation planning session.
What triggers API call charges?
API usage above the included allowance (10% of your monthly license fee, applied as usage credits) is billed at $0.10 per call.
Ready to see it against your own data?
Request a demo for a working session, or start a 30-day trial scoped to a real operating process.