Customer Portal
Gives customers controlled, self-service access to the records and status relevant to them. Part of the Support & Knowledge family, connected to the same account, product, and permission model as the rest of NEHANET.
What Customer Portal does
Gives customers controlled, self-service access to the records and status relevant to them.
See it inside Customer Support & Knowledge-
Full case context
Customer Portal keeps the account, product, and order history attached to every support interaction.
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Ownership stays clear
Every item in customer portal has a visible owner and status until it's resolved.
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Self-service where appropriate
Customers and partners can find answers through customer portal without opening a ticket for everything.
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Reportable trends
Recurring issues surfaced by customer portal feed back into product and account management.
Related modules in Support & Knowledge
Positions contracts, datasheets, and reference material where the work actually happens.
View module EscalationsManages serious customer problems with visibility and ownership until they're resolved.
View module FAQ Knowledge BaseOffers governed self-service answers instead of repeating the same support conversation.
View module Outlook IntegrationConnects email and calendar activity back to the account and opportunity record automatically.
View moduleSee how it fits your operating process.
We'll walk through Customer Portal against a real account, opportunity, or channel record from your own business.