NEHANET delivers an integrated, completely customizable CRM solution that seamlessly ties together data sources within an organization, including channel partners, to provide a complete actionable view of each your Accounts, Contacts, Action Items, Opportunities, and Customer Visit Reports. The system is easy to implement, learn and use and allows your team to be up and running in hours, not weeks or months.

DO YOU NEED TO

  • Know where you stand with critical customers?
  • Know what competition is doing and use it to do better?
  • Close new business faster?
  • Manage Relationships and Org Charts?
  • Track Contacts Globally?
  • Ensure Action Items are completed?
  • Manage Rep, Disti and Direct Accounts?
“Building a new company takes a lot of coordination and insight as customers start using your products. Nehanet gave us a sales platform that made it easy to see where we stood with key customers and what needed to get done.”

BUSINESS BENEFITS

Adopt a Customer Centric Strategy
Sales, Marketing, Customer Service, Business Development and your extended channel partners are the customer facing groups driving your ultimate success in today’s competitive marketplace. Arm them with an automated system that is built from the best practices in your industry to ensure these groups are acting like a coordinated team.

Identify and Retain High Value Customers
The NEHANET system provides you with high-quality analytics and at-a-glance dashboards to identify key contacts and efficiently share their information as needed.

Faster Decision Making
Allow your customer-focused employees to make quick yet informed decisions on everything from cross-selling and up-selling to target marketing and competitive positioning.

Boost Customer Satisfaction
With the NEHANET system, you can quickly and easily understand and map the people within your customer company, allowing you to communicate effectively with the right people at the right time. Your system will also provide your customers with an automated interface to gather data, provide information to you and escalate issues that require management attention, in a method that is trackable, controllable and easy to use.

Management Visibility
Know your customers and partners, and map their relationships. Then use that data to develop strategic and tactical plans to beat the competition, build revenues, and improve margins. With real-time data and customizable reports, you will always be on top of the customers, key activities and the teams managing them.

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The Activity Module allows you to manage all the activities to drive an opportunity to closure as fast as possible. Usually sales needs other parts of the team to get all the things done along the path to winning. Activities define what is needed and communicate to other people in a way they can understand and commit to getting it done. You get support and they know what the ROI should be when you close the deal.

DO YOU NEED TO

  • Turn reviews into action planning meetings instead of situation updates?
  • Prioritize team focus on best business
  • Ensure Action Items are completed?
  • Improve margins?
  • Know where you stand with critical customers
  • Notify all team members on Call Reports?
  • Stop chasing opportunities that don’t have a good return or chance of success?
“I sure like the way the NEHANET Activity system works to get people signed up to help win new business.”

BUSINESS BENEFITS

Get Things Done to Help Yow Win
Sales needs help to Win new opportunities – engineering info, competitive positioning, Executive priority, deliver improvements, proposals – you can call and talk to everyone and follow up continuously but the NEHANET Activity Solution, lets you set up an activity for someone with all the supporting info to get them involved and supportive. You can tell them exactly what you need and when you need it and then follow up when it is time to get what you need. Instead of selling internally, you get to spend more time getting new business and seeing customers while your team mates are getting things done to help you win.

Change the way you get support so you have more time to sell
There are always a list of things you need to get others to do to help you win and you need to get people to do them. If you have a good opportunity system the business benefits of going after the business is in the system for all to see. Instead of tracking down all the people you need and getting them to understand the customer opportunity and what you need, you can share the information in a common format and then define activities that you need, with a clear statement of work needed and benefits you want to achieve and ask them to commit to get it done by the date you need. It all is automated and consistent and lets you get things done without spending hours selling inside the company to get support. The NEHANET Activity system is easy, captures it all and lets you ask and get the support you need. If you streamline it all in a systematic way, you gain lots of time to go sell more to customers while having confidence you are getting what you need from other team members to win.

What if you could get the rest of the company helping you proactively
Once business objectives are defined and new opportunities are clearly described with ROI benefits and clear estimates of a chance of success and competition you can start running the business as a proactive organization that has support team members actively providing support and helpful information to sales to help them win. The business momentum that can be achieved when discussions start out with a clear understanding of the business situation and what is needed to win can turn discussions at all levels and reviews into proactive business closing discussions instead of discovery discussions or interrogations of sales. When you expect sales to figure out how to win and then enable them to do it the results can be amazing. NEHANET’s Activity system is a key element of getting to this type of team-driven business closing organization.

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The NEHANET Call Report module is an effective way to capture what happens when you or someone else talks with the customer and make what is learned available to the rest of the team. It replaces the haphazard email chains and review calls that are normally used with a documented, archived record of the customer discoveries.

DO YOU NEED TO

  • Capture Customer Meeting Information?
  • Notify all team members on Call Reports?
  • Prioritize team focus on best business?
  • Turn reviews into action planning meetings instead of situation updates?
  • Know what competition is doing and use it to do better?
  • Ensure Action Items are completed?
  • Manage Rep, Disti and Direct Accounts?
“We talk about so much when I meet with customers, the Call Report system from NEHANET lets me document what I found out in one place and get it to everyone easily so they don’t have to call me all the time.”

BUSINESS BENEFITS

Talk to a customer and share what you find out
When you meet a customer, you talk about current business, new business, competitors, the market and how that customer is doing. Instead of keeping it all to your self or just telling a few people the NEHANET Call Report lets you capture the meeting information in a document, link the info to the account, person you saw or the opportunities you talked about and publish it in the system so all the team members can see what you found out. This makes information an asset, and minimizes how much time you have to take to get everyone up to speed.

How much critical information are you missing in meetings
Sales is usually the one talking to the customer. If you don’t have an expectation to document what they find out and get that information distributed in the company then the benefits you get from the investment you make to talk to customers is mostly wasted. If you call up the sales person and ask them about the meeting they will tell you but how much just gets lost. Call reports are NEHANET’s solution to capturing what is discussed in customer meetings and deliver it to everyone who can benefit from it. Get the most benefit from your investment in seeing customers by keeping a record and making team members aware of what you find out.

Turn competitive information into a business advantage
When you meet a customer, you talk about current business, new business, competitors, the market and how that customer is doing. Instead of keeping it all to your self or just telling a few people the NEHANET Call Report lets you capture the meeting info and get it distributed in a consistant way. If your talking about an opportunity you often hear comments about competitors, other business ops, or just business health trends and concerns. Getting this out to everyone can only help, doing it once and distributing it sure takes a lot less time than emailing and phoning all the people who should know.

What happened when your FAE talked to the customer?
FAEs are critical to solve a lot of technical issues for customers but finding out what was said and if there was other information discussed, like what a competitor is doing, or how well the design is going, often gets overlooked. The NEHANET Call Report system captures a record of the discussion easily and makes it accessable to the rest of the team and a part of the opportunity record so you always know what was said, what was committed, and what is going on with competion.

Call reports would sure be nice, get sales to do them
You can’t mandate that sales does call reports easily. If you make them easy to do, and show sales why they get a benefit from them by using them to get things done to help them win, you can turn them into beneficial activites for sales. The NEHANET Call Report system makes it easy to do, ties them to opportunties so the report shows the business benefits, and consolidates the information in one place that is easily written and automatically distributed to make the critical information they hear about available to the entire team. It works and builds confidence and consistancy in the way decisions are made and priorities are set.

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The NEHANET Commissions module allows Manufacturers to manage their Commission Process and assign a Commission Rates to their Reps. You can also specify split commissions depending on whether Design, Production and Order Entry are in the same location or different locations, or if Reference Design is involved. Commissions get calculated from actual data which can be obtained from the NEHANET system or imported in via excel. The Commissions approval process can be automated and email notifications set up to notify all participants.

DO YOU NEED TO

  • Make your commission program competitive so you keep your sales people
  • Motivate sales to win
  • Keep commissions from becoming an issue with your sales people
  • Get finance to pay commission on time
“Our finance people took forever to process commisisons, now with NEHANET they have the data quickly and my sales people know what to expect. Happy sales people make motivated sales people!”

BUSINESS BENEFITS

Make Commissions a Motivator instead of an issue for sales.
Getting commissions paid on time, and correctly can make all the difference in whether they motivate the team or are always a real point of conflict. The NEHANET Commission system handles the entire process including design splits and geographic splits. You get all the information you need to get finance to cut the checks on time and should not have to get into a lot of debates about what the commissions are or should be.

Keep the focus on growth and not administrative issues that take the excitement out of sales
Sales takes a lot of faith to believe in your ability to get customers to buy what you have. As a manager you have to keep them motivated, excited about the company and driving to win. If they feel like the company is not living up to commitments to pay them you can take the air out of their baloon really fast. NEHANETs Commission system lets them know what they have earned, what they should expect, and eliminates the guess work and misperceptions that can ruin an otherwise fantastic team.

Happy sales people make the business success a fact
How many times have you heard sales people complain that their commission plan was messed up or they got less than they thought they should have or especially in small companies, that they weren’t getting paid on time. Often the conversion from bookings and billings into $$ in a sales persons pocket takes a bunch of excel work and lots of signoffs and discussion. If your running sales, it is to your advantage to take this issue off the table and make sure your people get paid what they are due and paid on time. NEHANETS Commission module pulls all the data together based on business rules you set up with your sales people and generates the data for commissions within days of the end of the quarter. You still have to get finance to pay, but you take all the excuses away so they can get it done on time.

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Contacts lets you capture the information about the people you talk with at the Account and keep the data up to date for the entire team. it syncs with outlook contacts so everyone works from a centralized record that not only has info about the person but also all the interactions that have taken place with them from everyone involved.

DO YOU NEED TO

  • Track Contacts Globally?
  • Manage Relationships and Org Charts?
  • Know where you stand with critical customers?
  • Manage Rep, Disti and Direct Accounts?
  • Build a plan to win key opportunities and do it?
  • Close new business faster?
“There are a lot of CRM solutions but only one really tailored to a component technical sales business. Nehanet delivered a seamless solution for our sales team.”

BUSINESS BENEFITS

Aggressively keep in touch with contacts with targetted follow up
NEHANETs Contact Management system ties contacts to accounts, Activities, Opportunities, and integrates with Outlook to make keeping in touch and targeting your contact discussions easy to manage. You can see all the past interactions, emails, documents, discussions and issues in easy to use tools to make talking to them quick and error free.

Know who is who on opportunities and accounts
The NEHANET Contact system lets you capture all the critical information about the people you talk to at customers but it also lets you link them to the activities, opportunities, call reports, and emails so you can always know who is who, and what has happened even if you weren’t involved no matter when you talk to them next.

Make sure you follow up with contacts and know what they and you said last time.
Managing contacts is easy with the NEHANET CRM solutions. All your information, notes, previous communications are all right there to review and use when you talk again. Keep the momentum, build a personal relationship and keep focused on what needs to get done while you talk to customers.

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NEHANET has almost every type of module function a sales team could want but if you need something special or tailored to your particular workflow or information needs, our Custom Applications service can create it to your specifications.

DO YOU NEED TO

  • Stop being frustrated with your CRM because it isn’t quite right?
  • Get the information you want from sales when you want it?
  • Get rid of operations issues that take sales time?
  • Be able to find documents when I need them?
“Getting my CRM customized to my way of looking at things used to be an expensive problem before NEHANET came along.”

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The NEHANET Debit Management System simplifies debit transactions and reconcilation. It allows manufacturers to respond to debit requests from Distributors and Channel partners in a fast, easy and consistent manner that automates authorization and response, do price adjustments and issue debit authorizations based on your business rules.

DO YOU NEED TO

  • Manage Rep, Disti and Direct Accounts?
  • Get rid of operations issues that take sales time?
  • Improve margins?
“Channel debits were always an unpleasent surprise for finance that I got blamed for. Now it is all out in the open and finance doesn’t get surprises.”

BUSINESS BENEFITS

Increase Productivity
A manual debit request takes, on average, twenty to forty minutes to turn around. The NEHANET Debit Management system can drive your turnaround time to less than five minutes. If your company responds to more than fifty debit requests a month, you can save over thirty hours, that’s equivalent to nearly one-fourth of a sales person’s time.

Win New Business based on Competitive Pricing
Consistent follow-up is difficult with a manual or excel based debit tracking process. Typically twenty to thirty-five percent of debit requests do not receive follow-up, which translates to potential loss of business. The NEHANET Debit Management system ensures total follow-up and can increase your quote to order ratio by ten or even twenty percent.

Maximize Margins
Competing with yourself easily leads to lost margin. The NEHANET Debit Management system ensures that quotes and debit requests from distributors and Channel Partners are all t