The Promise of Business-Process Management Applications

Most BPM suites today provide a unified design environment that hides the complexity of combining human workflow, application integration, business rules, and transaction management within a single executable design. The benefits this provides over treating these process components as independent entities in the enterprise architecture stack are a common data model and common state management over the entire end-to-end process. CRM Daily March 7, 2006

Birth of the Enterprise Dashboard

Oracle CEO Larry Ellison keeps track of his 50 percent stake in NetSuite by using the company's dashboard to track key performance indicators in real time. Shown at left is a graphical representation of new leads as compared to a benchmark from the previous quarter. CRM Daily February 22, 2006

Manage All Relationships, Not Just Customer Relationships

ERM helps to drive revenue by leveraging key relationships. Destination CRM February 1, 2006

Companies Are Selecting Software for Integration

IT customers have changed the criteria to selecting their software vendors, concentrating more on vertical expertise. Destination CRM January 25, 2006