Support
Customer support teams
- Escalations & RMA
- FAQ Knowledge Base
- Customer Portal
- Documents
Pricing & editions
Compare the current editions and what each includes. Prices are list prices per user, per month, billed annually, with a five-user minimum.
Customer support teams
Focused revenue teams
Connected commercial operations
Channel-intensive operations
End-to-end revenue operations
At-a-glance comparison
| Capability | Support | Small Business | Standard | Distribution | Enterprise |
|---|---|---|---|---|---|
| Core CRM | — | Included | Included | Optional | Included |
| Customer support | Included | Optional | Optional | Optional | Included |
| Forecasting & AOP | — | — | Included | Optional | Included |
| Channel operations | — | — | Optional | Included | Included |
| Production planning | — | — | Optional | Optional | Included |
| Custom applications | Optional | Optional | Optional | Optional | Included |
| Reporting & analytics | Optional | Basic | Included | Optional | Included |
“Optional” means the capability may be added or scoped separately. The signed order form defines the edition, users, modules, services, support, and commercial terms for a deployment.
Add-ons & services
Add modules, audience access, applications, interfaces, and services as the operating model expands.
$5–$20 per module, user, and month
$20 per partner user and month
10 per internal user, up to 150; then $3 per user and month
$20 per user and month
$5 per user and month
$0.10 per call, with credits equal to 10% of monthly license fees
Time and materials, scoped for the engagement
Pricing FAQs
Yes. Additional modules can be scoped based on the people and process involved. The final order form states exactly what is included.
Professional services are scoped separately on a time-and-materials basis unless a signed proposal states otherwise.
Support coverage depends on the edition and signed agreement. Enterprise can include priority support; response targets and any P1 coverage are contractual.
These are current public list prices. A quote may reflect the deployment scope, users, term, modules, services, and applicable agreement.
Work with NEHANET
We’ll confirm users, modules, services, and deployment scope in a clear proposal before any commitment.
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