Support

Microsft Edge does not allow users to print background colors

When you click on Printable Format of a record in NEHANET and print to PDF, please note if you use Microsoft Edge, it does not print the background colors. All major browsers support it (Google, Firefox, Internet Explorer, etc.), but Microsoft Edge does not allow users to print background color of web pages. There is [...]

Microsft Edge does not allow users to print background colors2018-12-30T20:19:47-08:30

I used the NEHANET system to forward a quote to another user. I found the quote went into junk mail. Is there anything I can do on my end to insure they don’t end up in Junk Mail folder?

We use a SMTP Mail Relay Service called "sendgrid.net" to trigger outbound email. Sometimes these emails find their way to the Junk Mail folder. We don't control that. You could ask your Mail Administrator to whitelist both "nehanet.com" and "sendgrid.net" domain in your Mail server setup. That should help. In addition, Outlook also provides an [...]

I used the NEHANET system to forward a quote to another user. I found the quote went into junk mail. Is there anything I can do on my end to insure they don’t end up in Junk Mail folder?2018-07-31T20:06:32-08:30

Why is Part Number field not red-bordered like other fields?

When creating an opportunity, Quote, Sample, Design Registration, etc. the header shows that the part number is mandatory, but the fields are not red-bordered. This is because Part Number is a unique field in that you add one or more Parts to an Opportunity, Quote, Sample, Design Registration, etc. It is not like other fields [...]

Why is Part Number field not red-bordered like other fields?2018-08-01T06:07:39-08:30

How can I view deleted records?

End user deletes in NEHANET are soft deletes. So If an Account, Contact, Opportunity, Forecast, Quote, etc. is deleted, it is only marked for delete. The System Administrator can view the deleted records under Settings->System Administration->Deleted Records. Pick the module to see all deleted items for that module. The System Administrator can then either restore [...]

How can I view deleted records?2017-05-26T13:03:10-08:30

How do I clear my Browser Cache?

To clear the Browser Cache, depending on the browser you use, please click one of the links below: Chrome - https://support.google.com/accounts/answer/32050?hl=en Firefox - https://support.mozilla.org/en-US/kb/how-clear-firefox-cache Edge - https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history Internet Explorer 11 - https://support.microsoft.com/en-us/help/17438/windows-internet-explorer-view-delete-browsing-history Safari - http://www.macworld.co.uk/how-to/mac-software/how-clear-safari-cache-3496193/

How do I clear my Browser Cache?2017-05-19T07:11:57-08:30

Responsive User Interface

NEHANET CRM + S&OP platform introduces a brand new User Interface (UI), which uses a responsive design to adjust to your device form factor. So, when you come in from a Laptop browser with a wide screen, you get a screen like the one below: Web View When you login from a smaller form factor, [...]

Responsive User Interface2017-04-11T07:49:58-08:30

Excel throwing error while trying open xls file downloaded from NEHANET

If you encounter this message, it is because of a change introduced in Microsoft patch. There is a fix for it and you can read about it below. http://www.infoworld.com/article/3106774/microsoft-windows/good-news-for-microsoft-office-renamed-html-files-now-open-in-excel.html https://answers.microsoft.com/en-us/msoffice/forum/msoffice_excel-mso_win10/cannot-open-html-files-in-excel-2016-office-365-on/56b5de8a-2026-4202-8d73-0c96e39c06af http://forums.yessoftware.com/posts.php?post_id=125348 One workaround is after downloading file, right-click on it and check the box "Unblock" (at lower right corner of the panel).

Excel throwing error while trying open xls file downloaded from NEHANET2017-02-10T13:31:27-08:30