When you are running a Software Services company working to provide a comprehensive workflow and support system for something as complicated as the sales process for the electronic manufacturing industry, you see all kinds of things as you work with companies to implement, adapt, and use a system to support their business. Over the years we have found out that some characteristics help our customers successfully implement our system.
The leaders do the following:
Both the client and supplier need to support all the activities associated with implementing and getting the most accurate data into the system with dedicated teams.
- Data Teams – who work on making sure the data being entered into the system, either through the user interface or by import is timely, accurate, and complete. One of the most important data activities, once the system is set up, is capturing the data from channel partners and the ERP system using either file transfer or EDI interfaces. The imported data needs to be properly mapped, error corrected, and validated as quickly as possible to make sure the system accurately reflects the best possible data. When data is entered through the user interface, the data team needs to check it for errors, correct validation issues, and offer training where necessary to make sure users can properly interface with the system. Customer and NEHANET team members work to build effective databases that you can depend on.
- Implementation Teams – work together to make sure the system is properly configured; user issues are addressed and that the system works the way you need to most effectively support your workflows. Implementation teams coordinate what is needed with the people in NEHANET who will make the changes needed to build and use the best possible system. They also need to onboard users, provide training and work to drive user adoption of the system for maximum impact.
Keep the system up to date with the most current releases of the system:
The way to keep the system working the most effectively and with as few issues as possible is to keep up to date with system releases and do testing when needed, provide user training if changes require it, and keep evolving the system to take maximum advantage of all the improvements that NEHANET implements in their continuous improvement program.
Operationally Integrated Data:
The system provides the best overall information for the business when all the data silos in the company are integrated into the NEHANET system so all the business information can be used to provide a full picture of the company’s business. This means integrating shipment, order, backlog, cost, and inventory information from the company’s ERP system. It also captures all the critical business information from all the channel partners integrating Point of Sale data, distributor backlog, inventory, and design registration data. The data integration should be automated if possible and done often enough to provide a real-time picture of the business situation. When this is done and is a critical part of the day-to-day system performance tracking, the users can take advantage of having end-to-end process integration of all the data associated with the management of the customer experience and the business performance status.
Constant Attention to Details:
The best partners are constantly looking at making sure the validation rules are set up correctly and using them to make sure the data is always checked and validated. They resolve validation errors quickly and efficiently and try to provide users with feedback to help eliminate the issue that caused the validation error. They check data correctness and use analytics to evaluate the data and the business in real-time to help drive data-based decision-making at the highest levels of the company.
Effective Onboarding and Continuous Process Improvement:
Having an effective business management system requires you to have an efficient and effective onboarding process to pull new employees and users into the system and make them effective users of the solution. By working on constant process improvement the leaders are always looking for ways to make the system more effective in their business processes, looking to find barriers to full adoption of the system by users, and looking for ways to provide real business benefits and personal payback to groups or users who work to make the system work for the overall business.
Users need to feel like there is a benefit to them for the time investment it takes to make the information in the system accurate and up to date. By looking for ways to use the data to more effectively prioritize investments, make meetings and business reviews more effective, and driving proactive efforts to engage with customers at all levels of the organization based on good business intelligence provided by the NEHANET system the company can focus on winning at the customer and driving the overall business success for each individual’s business.