Choosing the Right CRM

The 5 Key Parts to the AOP Planning Process

Everyone starts building a plan for the new year by the end of the third quarter -- usually with a groan and some amount of trepidation as they look forward to hours and hours of presentations, spreadsheets, negotiations, justifications and often heated discussions. The process is usually not well-structured, with parts of the organization [...]

The 5 Key Parts to the AOP Planning Process2021-10-20T19:48:30-08:30

Get the ROI you should from your CRM Solution

CRM is expensive - you have to pay software licenses AND your people have to spend a lot of time feeding it. What do you think the ROI is on this investment? CRM offers a way to set financial outcomes you should be able to achieve with a world class sales process management system [...]

Get the ROI you should from your CRM Solution2021-10-06T08:32:46-08:30

Secrets to a Successful CRM Implementation

The CRM Value-Add The Issue: Organizations often lack an ongoing master data management strategy, with poorly documented,inefficient or fragmented customer-facing processes, and change them frequently in response to customer demand. Customers have poor experiences because their functionally fragmented processes fail to deliver a seamless macro process. The Solution: CRM demands that the organization takes [...]

Secrets to a Successful CRM Implementation2021-10-06T08:31:14-08:30

Characteristics of Successful Implementation

When you are running a Software Services company working to provide a comprehensive workflow and support system for something as complicated as the sales process for the electronic manufacturing industry, you see all kinds of things as you work with companies to implement, adapt, and use a system to support their business. Over the [...]

Characteristics of Successful Implementation2021-06-09T22:42:07-08:30

How You Can Take Advantage Of 2020 To Change How Your Channel Partners Work With You.

The pandemic hit manufacturers hard and their channel partners just as painful. Luckily the market didn’t just collapse, but the impacts of the disruption are still being felt and dealt with by everyone. Remote working became much more prevalent, forecasting got harder and more important, programs got rescheduled, delayed, and modified to fit the [...]

How You Can Take Advantage Of 2020 To Change How Your Channel Partners Work With You.2021-04-13T19:54:10-08:30

How To Improve Your Channel Relationships And Get Better Results.

There are a thousand things that you have to do to successfully drive sales programs with Distributors and Reps. Many of them revolve around doing the things they need to avoid getting into problems with delivery, quality, or technology.  All of these get handled with good customer service people and good data about the [...]

How To Improve Your Channel Relationships And Get Better Results.2021-03-29T07:57:59-08:30

2021 Will Be Full Of Surprises – Have You Implemented A Plan To Address The Ones You Know About Already?

Everyone is glad 2020 is over, it was like no other in my lifetime and I sure hope 2021 will get back to normal so we can all get on with business. I am sure many of the changes that happened when we all faced a pandemic will stay with us for a while [...]

2021 Will Be Full Of Surprises – Have You Implemented A Plan To Address The Ones You Know About Already?2021-03-04T10:08:22-08:30

Channel Data Automation To Get Channel Insights You Can Depend On.

One of the most frustrating aspects of working with Distributors as an essential part of your sales team is the difficulty of getting real-time insight into what they are doing and what results in you should expect from their efforts. Distributors tend to be a bit like black boxes in the overall sales process. [...]

Channel Data Automation To Get Channel Insights You Can Depend On.2021-02-19T09:27:46-08:30

Why Your Opportunity Management Isn’t Effective

If you have an opportunity tracking system, one of the things you need to do is to get salespeople to input opportunities so you can track what is going and build some kind of outlook about what to expect in the future as a result of all the sales activity taking place. [...]

Why Your Opportunity Management Isn’t Effective2021-01-21T08:11:50-08:30

What Does It Take To Have World-Class Customer Service?

Everyone knows what customer service is like; we call it and end up on hold or have to fight through a maze of computer prompts before we get to a human. It often seems like the goal is to make it so hard that we give up. If you are running an electronic component [...]

What Does It Take To Have World-Class Customer Service?2020-11-13T07:04:32-08:30