NEHANET Corporation > Solutions > Sales > CRM Account Manager

CRM Account Manager

OVERVIEW

ManufacturerCRM.com delivers an integrated, completely customizable CRM solution that seamlessly ties together data sources within an organization, including channel partners, to provide a complete actionable view of each customer. Track Accounts, Contacts, Action Items and Call Reports or Customer Visit Reports. The system is easy to implement, learn and use and allows your team to be up and running in hours, not weeks or months.

‘We needed it fast and we needed it now, and they delivered.’

Director of Corporate Communications and IT

BUSINESS BENEFITS:

Adopt a Customer Centric Strategy

Sales, Marketing, Customer Service, Business Development and your extended channel partners are the customer facing groups driving your ultimate success in today’s competitive marketplace. Arm them with an automated system that is built from the best practices in your industry to ensure these groups are acting like a coordinated team.

Identify and Retain High Value Customers

The ManufacturerCRM.com system provides you with high quality analytics and at-a-glance dashboards to identify key contacts and efficiently share their information as needed.

Faster Decision Making

Allow your customer focused employees to make quick yet informed decisions on everything from cross-selling and up-selling to target marketing and competitive positioning.

Boost Customer Satisfaction

With the ManufacturerCRM.com system you can quickly and easily understand and map the people within your customer company, allowing you to communicate effectively with the right people at the right time. Your system will also provide your customers with an automated interface to gather data, provide information to you and escalate issues that require management attention, in a method that is trackable, controllable and easy to use.

Management Visibility

Know your customers and partners, and map their relationships. Then use that data to develop strategic and tactical plans to beat the competition, build revenues, and improve margins. With real time data and customizable reports, you will always be on top of the customers, key activities and the teams managing them.

FEATURES:

  • High Performance Web Architecture
  • Region and role-based account teams
  • Create and track activities as calendar events and tasks
  • Customer Information
  • Partner Information
  • Approval Workflow
  • Easy Analysis
  • Audit Trail
  • Web site integration
  • Email Alerts
  • Role-based Views and Access
  • Two-click Smart Jump
  • Microsoft Excel integration
  • Microsoft Outlook integration
  • Flexible Reporting and Analysis

Do You Need To:

  • Capture Customer Meeting Information?
  • Ensure Action Items are completed?
  • Notify all team members on Call Reports?
  • Manage Rep, Disti and Direct Accounts?
  • Manage Rep/Disti Territory Assignments?
  • Track Contacts Globally?
  • Manage Relationships and Org Charts?