Considering
On-demand CRM as a Migration Path to an In-house Deployment
Review the issues that lead many companies to see hosted software
as a tactical, short-term remedy for a long-term problem. DestinationCRM.com
November 15, 2004.
Customers'
Changing CRM Expectations
What customers should expect from CRM vendors.. DestinationCRM.com
November 1, 2004.
Must-Have CRM Applications
Asking which component of a CRM application is the most important is like inquiring which part of a car engine is most critical. CRM Daily October 29, 2004
What's
the Difference Between CRM and PRM?
The differences between direct and indirect business processes
are so divergent it becomes readily apparent that one size does
not fit all. CRM Daily October 15 2004.
Marketing
Automation's Day in the Sun
Creating a strong marketing-automation strategy can give companies
the opportunity to build competitive advantage. CRM Daily October
15 2004.
CRM
Evaluation Guide
What to consider when selecting a CRM vendor; an eye on services
and other functional areas weighted by priority. Line56 September
27, 2004.
Organizations
to Realign CRM Initiatives with Business Strategies in 2005
A lack of perceived value resulting from technology overinvestment
will drive organizations in 2005 to realign their CRM initiatives
with their business strategies. TMCnet.com September 22, 2004.
Customer
Focus Key to E-Mail Marketing
Enterprises must take active steps to rehabilitate the e-mail channel
before they lose the option entirely. CRM Daily September 8,
2004
 PR: NehaNets New POS Solution Brings Sell-Thru Data to Component Manufacturers
Component Manufacturers use NehaNet POS to improve forecast accuracy and production planning to decrease product inventory and better maintain backlog. June 2004
What's
Better Than Customer Satisfaction?
Organizations must find the definitive ways customers hold them
accountable to their bottom line. DestinationCRM.com May 24,
2004
Bringing
Six Sigma to Customer-Facing Business Processes
Build your awareness of customer needs and apply those needs into
core processes to create a corporate culture of continuous improvement.
DestinationCRM.com May 17, 2004
Is
Now the Time to Invest in CRM?
Vendors learned from their lean years what organizations want,
and how to best deliver on those needs. "The vendors learned that
CRM is more than a feature/function PowerPoint sell. When you implement
a generic solution, you will get generic results." . CRM Daily
May 17, 2004
Strategic
Online Service
The online channel has become increasingly important in the customer
service picture, with next-generation contact centers just as focused
on the computer as traditional call centers have been on the phone.
Line56.com May 14, 2004
CRM
Best Practices: Selecting an Application
By defining and implementing real business scenarios, with screens
touched by real users and updates made by the I.T. staff who will
maintain the system, both groups can better see the requirements
of the other, and come to a better overall decision. CRM Daily
May 11, 2004
Design
Wins Increasingly Difficult to Track
When you design a product and it gets produced halfway across the
globe, how on earth do you give the credit back to those who did
the design? Electronic News, 5/11/2004
PR: WJ Communications solves a critical Sales problem with NehaNet's On-Demand POS Solution WJ Communications uses NehaNet's On-Demand POS solution to manage global forecasts and production planning. May 2004
PR: NehaNet delivers customers an Offline version of its highly acclaimed On-Demand Sales Automation solution NehaNets Offline solution gives sales professionals a NehaNet system that works "un-plugged" in a customer lobby, on the plane or just about anywhere. May 2004
CRM
Best Practices: Creating a Shortlist
When choosing a CRM application, you want to feel confident that
you have made the best possible decision -- that you have considered
all of the options, within reason, and selected wisely. CRM
Daily April 16, 2004
Semiconductor
Sales are Keeping Pace
Global chip sales in February 2004 rose 30.8 percent above the
same month last year, according to data released Friday by the Semiconductor
Industry Association. That's the largest year-over-year growth rate
in the industry since October 2000. CNET News April 2, 2004
Mastering
Supply Chain Politics
With outsourcing on the rise, OEMs, EMS providers, ODMs and component
suppliers face difficulties managing conflicting interests.
Electronics Supply & Manufacturing April 1, 2004
PR: NehaNet is selected to deliver its On-Demand Sales Automation solution to ASAT April 2004
PR: NehaNet continues to deliver Sales and Marketing Automation solutions to the RF component market with Sirenza Microdevices
Sirenza Microdevices uses NehaNet's On-Demand Sales and Marketing Automation solutions to manage global forecasts, sales opportunities and marketing campaigns. April 2004
PR: NVE Selects NehaNet Sales Automation over Soffront and Netsuite March 2004
CRM
Best Practices: Working with Consultants
Ask for and heed consultants' advice throughout the project. That
is, after all, why you hired them. But, do not ask or expect them
to make important business decisions about your CRM implementation
that your organization should make. CRM Daily, March 26 2004
CRM
Is at a Crossroads. Now is the time to make CRM integral to your
company's operations
"CRM is on the cusp of a transition in the market," Scott Nelson,
vice president and distinguished analyst, CRM, said during his keynote
at the Gartner CRM Summit, held this week in Baltimore. "If we handle
it correctly, it can become even more important in your organizations.".
Destination CRM March 16, 2004
CRM
Best Practices: Goal Setting, Project Planning
Your company's vision will be subjected to questioning as CRM
consultants formulate their ideas and bids. This is a good thing;
it will clarify objectives and highlight areas of weakness that
require more scrutiny. CRM Daily March 11, 2004
CRM
Best Practices: Creating a Budget
In general, the more that goes into the project costing and budgeting,
the fewer negative surprises are discovered during execution. The
most common reasons for CRM budget overruns are unanticipated expenses
and excess people costs due to schedule breakdowns. CRM Daily
February 19, 2004
CRM:
Be careful what you wish for
Anyone who is a customer (and that means all of us) knows that
the vast majority of organizations, whether commercial, non-profit
or government, have a long way to go before they can pat themselves
on their back for the way they deal with us. Indeed, plenty of household
names are renowned for the poor job they do. The need for CRM is
as large as it ever was. Silicon.com February 4, 2004
Forget
the failures, IDC says CRM delivers
Despite the many well-publicized implementation failures of recent
years, organizations out there are seeing a real return on their
CRM investments, an International Data Corp. study shows. According
to "The Financial Impact of CRM," which was released Monday, 33
companies showed ROI ranging from 16% to more than 1,000%. The biggest
savings came from increased productivity (41%) and business-process
enhancements (51%). SearchCRM.com February 3, 2004
Report:
CRM Registers Impressive ROI Gains
"CRM really gets into the fabric of an organization," says IDC
researcher Mary Wardley. "In the past, a lot of people probably
realized their less-than-stellar returns because they had just measured
their CRM application in one area of the business without taking
into account the overall benefits." CRM Daily February 3, 2004
Why
CRM
There are as many reasons for implementing CRM as there are companies.
But according to a CRM magazine and Aberdeen Group survey, there
are 10 primary drivers for deploying CRM technologies. CRM
magazine and Aberdeen Group February 2 2004
CRM
Best Practices: Building CRM Teams and Teamwork
"How employees behave makes or breaks a strategy for improving
customer relationships. CRM initiatives must motivate people to
want to deliver value to customers, and enterprises need to have
a 'relentless focus on the customer,'" agree Gartner vice presidents
Beth Eisenfeld, Ed Thompson and Scott Nelson. CRM Daily January
30, 2004
Sales
Forces Not Meeting Expectations
CSO Insights, a research firm that specializes in benchmarking
sales and marketing excellence, says in its 2004 "Sales Effectiveness
Report" that more than 50 percent of sales reps are not meeting
quota. These results represent the poorest performance levels in
the 10 years CSO Insights has been conducting the annual study.
The report includes responses from more than 1,300 sales executives.
Destination CRM January 13 2004 |
