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| Background |
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We are a $35M leading provider of RF solutions serving the wireless communications, RF identification (RFID), broadband cable, and defense markets with our highly reliable amplifiers, mixers, RF integrated circuits (RFICs), RFID reader modules, chipsets, and multi-chip (MCM) modules.
We have a direct sales and marketing team of 12 people and sell through an additional 150 sales people across 21 manufacturer's reps and 1 distributor. |
"NehaNet saves our sales team time and allows them to spend more time assessing the business."
VP Worldwide Sales
Products Used and Specific Benefits
| CRM Account Manager |
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Adopt a customer Centric Strategy
Sales, Marketing, Customer Service, Business Development and your extended channel partners are the customer facing groups driving your ultimate success in today's competitive marketplace. Arm them with an automated system that is built from the best practices in your industry to ensure these groups are acting like a coordinated team. |
Identify and Retain High Value customers
The NehaNet system provides you with high quality analytics and at-a-glance dashboards to identify key contacts and efficiently share their information as needed. |
Faster Decision Making
Allow your customer focused employees to make quick yet informed decisions on everything from cross-selling and up-selling to target marketing and competitive positioning. |
Boost Customer Satisfaction
With the NehaNet system you can quickly and easily understand and map the people within your customer company, allowing you to communicate effectively with the right people at the right time. Your system will also provide your customers with an automated interface to gather data, provide information to you and escalate issues that require management attention, in a method that is trackable, controllable and easy to use. |
Management Visibility
Know your customers and partners, and map their relationships. Then use that data to develop strategic and tactical plans to beat the competition, build revenues, and improve margins. With real time data and customizable reports, you will always be on top of the customers, key activities and the teams managing them. |
| Opportunity Tracking |
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Focused Sales Methodology
Drive your sales process with an automated system based on industry best practices, ensuring your sales process is focused and effective. No longer will deals slip through the cracks or fly under the radar when you have clear audit trails, a powerful workflow engine and customizable and drillable data fields. |
Increase Revenue
With a powerful automation system that saves time, an RSM can deliver greater account focus and coordination which can result in one new design win per year or even more. For a company with five RSMs and annual design win revenue of $50M, the company could realize $250K or more in incremental revenue. |
Improve Sales Team Productivity
Reduce the amount of time your sales team spends coordinating information to provide updates to executive staff. For a company with five RSMs, this time savings could easily exceed two hours per RSM per week, for a total savings of ten hours a week - that's the equivalent to onefourth of a new sales person! |
Instant Global Design-In Visibility
Understand the status of all your design-in opportunities across the globe with the click of a button. You don't need to wait for excel spreadsheets be rolled up or for next weeks meeting to understand where each deal stands along with its key issues. Your automated system will give you real time deal information for the rep down the street as easily as it will for the rep half way around the world. |
Be Proactive, Not Reactive
Take the action before it turns into a reaction. With a clear real time picture of all the details for all of the deals in your pipeline, you can manage accounts strategically to take advantage of a competitors delay or shore up a potential problem before it ever arises. With NehaNet you stay ahead of the curve with each of your deals. |
Global Collaboration
Give your teams the power to understand what is going on in the pipeline. For instance, you can allow your design region teams to gain visibility into the production region and point of sale, while letting the production region gain visibility into the design region to understand what opportunities are coming down the road. |
| Global Forecasting |
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Increase Productivity
RSMs, Sales Operations Managers, and the VP of Sales spend many hours each month managing the forecast process. The NehaNet Forecast System can cut out a majority of that time. For example, the time savings for a company with five RSMs and a VP of Sales can exceed forty hours a month, or one-fourth of a new sales person! |
Improve Sales Team Success
Rep firms, Distributors, and RSMs drive your forecast, revising it upwards or downwards based on their perspective. You can improve that perspective with a solution that shows blacklog, shipment information and actual performance versus forecast. You can also improve forecast accuracy by routing forecasts for approvals to market or application specialists rather than a simple region-based rollup. |
Improve Customer Satisfaction
Accurate forecasting directly correlates to customer satisfaction due to the close relationship between your customers production and procurement functions. A forecast that is too low or too high can have an immediate adverse effect putting your relationship and future design-wins at risk. |
Reduce Costs
Accurate forecasts also have a correlation to your production planning and inventory carrying costs. Accurate long-term forecasts can help your manufacturing team anticipate demand and drive accurate capacity planning and supplier relationships. |
Competitive Advantage
Executives make decisions based on their knowledge of their business. Concise, accurate information about run-rate, committed and funnel business will assist in making good strategic and tactical decisions. |
Sarbanes-Oxley Compliance
Corporate governance is increasingly important in today's information driven economy. Make sure your company can avoid inquiries and penalties by accurately accounting for forward looking statements with documented processes and detailed audit trails. |
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| Quote Management |
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Increase Productivity
A manual quote takes, on average, twenty to forty minutes to turn around. The NehaNet system can drive your turnaround time to less than five minutes. If your company responds to more than fifty quote requests a month, you can save over thirty hours, that's equivalent to nearly one-fourth of a sales person's time. |
Minimize Lost Revenues
Consistent quote follow-up is difficult with a manual or excel based quote tracking process. Typically twenty to thirty-five percent of quotes do not receive follow-up, which translates to potential loss of business. The NehaNet Quote Management system ensures total follow-up and can increase your quote to order ratio by ten or even twenty percent. For example, if a company that does $100M in quotes annually can increase their quote to order ratio by just a couple of points, it can gain as much as $2M in additional revenue. |
Maximize Margins
Competing with yourself easily leads to lost margin. The NehaNet system ensures that quotes from rep firms, distributors and subcontractors are all tied to a single opportunity, giving you visibility and control so you can ensure that each quote is consistent to the end customer and that you are not in competition with yourself. |
Global Consistency
Quotes can vary widely over geography, time and people. The NehaNet system allows you to manage your Global Price Management policies and drive consistent quotes across geographies, customer types, quote types and over time. For example, pricing varies across regions due to currency, shipment and competition; managing this is labor intensive and error prone. The NehaNet system will ensure consistency while saving time. |
Boost Customer Satisfaction
Fast consistent quotes will allow customers to choose your products based on technical requirements, not on quote turnaround time or price haggling with different sources. This gives you a competitive advantage. |
Sarbanes-Oxley Compliance
Corporate governance is increasingly important in today's information driven economy. Make sure your company can avoid inquiries and penalties by accurately accounting for forward looking statements with documented processes and detailed audit trails. |
| Samples Management |
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Boost Customer Satisfaction
With a 'closed loop system', you will improve your customers' experience in acquiring samples because sample requests are tracked from beginning to end. That means requests will not get lost, the response time will be faster, follow-up will be consistent, and customers will be able to track their request and shipment status. |
Increase Design Wins
The NehaNet Sample Tracking system can increase your design wins by giving you the option to log each sample request as an opportunity that can be monitored and followed-up by a sales person. For example, a company that does between fifty and one hundred samples per month can realize up to five or even ten new opportunities. |
Minimize Overhead
The NehaNet system will help ensure that you only ship samples to valid opportunities, instead of stocking up someone's home workshop or lab cabinets. Your team will spend less time processing requests manually and your ship & pack costs will become even more manageable. |
Improve Productivity
Your extended sales team will be able to easily request samples that are fully trackable without waiting for an email reply or return phone call. Your company will be able to achieve very efficient response times and accurately ship trackable samples which will mean less time and effort for your sales, support and fulfillment teams. |
Management Control
The NehaNet system will improve your visibility and control over the true opportunity pipeline, driving opportunity identification at the front end of a design cycle. You will also have the ability to enforce sample request protocol with both internal and external partners. |
| POS (Point of Sale) |
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Smart Channel Management
If you are on top of channel sales activity, inventory positions and current backlog, you can effectively drive tactical and strategic plans to maximize revenue opportunities, avert potential customer conflicts and take advantage of channel integrity. |
Boost Customer Satisfaction
Understanding channel partner activity will help you identify your customers, understand their purchasing patterns, manage inventories effectively, apply contracts and quotes appropriately, preempt price discrepancies and ultimately enhance customer satisfaction. |
Maximize Revenue
With key channel data in hand, you can develop product plans and demand creation strategies that target key channel partners and large customers with products and parts that generate higher margins with faster velocity. |
Management Control and Visibility
Know where your products are in the channel at any point in time with the click of a button. Your management team should not have to wait for periodic conference calls or for spreadsheets to be emailed. Get the data you need now so you can take action. |
Integrate Your Split Commission Information
Ensure that your reps are paid in an accurate and timely manner for the revenue opportunities they are responsible for. This can remove manual tracking tasks from your finance and sales operations team while improving rep firm satisfaction with your company. |
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| Situation before NehaNet |
The problem we had in the Sales and Marketing department was that we had many excel spreadsheets, one each for forecasts, orders, design wins, quotes, samples and action items and none of them were relational. So, we were ending up with inconsistent data and spending a lot of time updating each spreadsheet, trying to corelate them and removing duplicate infommation from numerous spreadhseets. In addition, engineering and other groups had their own spreadsheets with their version of the sales numbers and when we all got together as a company, it was difficult and time consuming to reach consensus on the business.
We also did not have a good way to leverage the info we were getting from our leads, our quotes and samples and convert that into a meaningful design win funnel that we could use to drive our sales activities and try to go close on the design wins. We had inconsistent reports and the spreadsheets did not enable su to mine the data in any logical way. |
| Benefits realized with NehaNet |
NehaNet saves our sales team time since they no longer have to crunch numbers and validate the information in Excel. Instead, they can now spend more time assessing the business and updating the system with meaningful and accurate data. Once the data is in NehaNet, we can produce reports that are consistent, week over week, month over month, quarter over quarter and use that to load our Fab. The data is all tied together, so opportunities are tied to forecasts, to quotes, to samples and we do not need to go back each time to check and double check the forecast data for example. Similarly, our pricing consistnecy is more accurate than it was before.
In addition, the marketing group is able to pull data from the system and look at it by market segment, by application and by product and better guide the sales organization as to how to sell certain products; highlight key features or bring attenttion to overlooked or underaddressed market segments.
As a public cimpany, we report design win activity as part of our business and we need to be able to substantiate the claim. With NehaNet, we are able to lock in design wins when they occur, so that no one can inadvertently change them and thus change our backup data. This is important, since it allows an independent auditor to come in and validate the backup information. |
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